Complaints procedure

 

The school’s procedure for handling complaints is based on the LEA’s recommendations.
 
Parental complaints or concerns should, in the first instance, be brought to the attention of the class teacher or the SENCo (should your child have special educational needs). Where this is inappropriate complaints should be brought to the attention of the Head of School (Headteacher). If the complaint is not resolved by the class teacher/SENCo then the parent will need to talk with the Head of School.
 
If the complaint cannot be resolved by the Head of School then the complaint should be put in writing and submitted to the Chair of Governors who will acknowledge receipt of the complaint, and arrange for it to be considered by the Governors.
 
To view the full complaints policy click here
To view a parent complaint form click here